1. Introduction
  2. Ordering
  3. Product Information
  4. Prices
  5. Availability
  6. Mode of transmission and delivery
  7. Methods of payment
  8. Right of withdrawal. Satisfaction guaranteed.
  9. Returns
  10. Guarantees and after sales service (SPV)
  11. Litigation and responsibilities
  12. Comments, criticism, communication
  13. Privacy Policy
  14. Intellectual Property


Terms and Conditions applicable from 01/09/2012.

These general conditions are applicable to purchases of products by consumers. Should you be a professional contact page and enter http://www.outletsalud.com distributors in the area.

1. Introduction

The general conditions described below (hereinafter Conditions) govern only contractual relations between any user of the Web page outletsalud.com (hereinafter "User" or "You") and the seller, which is the Spanish Society of Health Outlet, slu, established in Avda San Anton, 83, Malaga, Spain, registered in the Commercial Register of Malaga on August 21, 2012 in Book 5043, page 81, entry 1 with blade MA-114 763 and CIF number B-93208320 (hereinafter "OutletSalud") and owner outletsalud.com portal.

These general conditions of sale are the only ones applicable and replace all other conditions generally, except in case of cancellation prior express written. OutletSalud may occasionally modify the terms of their conditions, so it is advisable that they be read at each visit OutletSalud.com website (hereinafter "Site"). These amendments apply after publication on the Internet (from the date stated at the beginning) and may not apply to contracts concluded before. Each purchase on the website is subject to the general conditions applicable on the date of the order. We believe that once you have placed an order, be unreservedly accepted our terms of sale after having read them.

By accessing the Website, you agree to abide by the General Conditions and the rules of use contained therein.

2. Ordering

We provide the following ordering methods:

- Online at our website: www.outletsalud.com (24h/day, every day) - By phone on 951 886 800 Monday to Thursday from 09:00 h to 21:00 h and Fridays from 09:00h to 15:00h, CET

By placing an order, you are signing a contract to purchase the selected products in your basket. You should know that service delivery and / or return of an order by a carrier has a cost for you. If you decide to cancel your order once it has left our warehouse you will be responsible for the costs of transportation to package and return if not finally accept delivery. In that case, you will be reimbursed the share of your order after deducting both costs. The minimum cost applicable shuttle is 2.99 € (VAT included) each way. If your order did not include transportation costs to be collected within a promotion, you will still be responsible for shipping charges for the fact that shipping OutletSalud.com give him decide if buying does not mean that the carrier does not charge for the service. In this sense, if you cancel an order without shipping once the package has left our facilities, you will be responsible for shipping costs both outbound and return, for a minimum amount of € 18 (a calculated according to weight and destination).

The minimum order we accept must reach 18 € VAT not included ,excluding shipping costs if any. OutletSalud does not ship products valued below 18 € VAT not included. Similarly, we do not accept orders to be picked up in our store below 18 € VAT not included.

3. Product Information

OutletSalud pays great attention to the information on the essential characteristics of products through technical descriptions from its partner companies and manufacturers, and photographs (not contractual) illustrating the products. All this is done within the limits of the technique and respecting the best market standards.

4. Prices

Sales prices indicated on the Site are in Euros. VAT is included in these prices, but not the cost of shipping service. The shipping service expenses paid by the user and added to the total amount of your order. You will be informed of these costs before confirming the order and complete the hiring process.

We reserve the right to change our prices at any time. However, we are committed to applying the current rates listed on the Portal at the time of placing your order.

5. Availability

Please note that orders will be shipped within the limits of available stock. If one of the items ordered were not in stock, we promise to send you an email as soon as possible (from the date you placed the order) to tell the time in which we can send your (s) product (s) . In case you were not interested in waiting, may request reimbursement of the amounts to be paid by that article, return to be made within 30 days.

If any of the products you order is not available, we promise to send the products available and give him the costs of shipping service the rest of your purchase. If possible we will propose an article of equivalent quality and price to replace the unavailable product. If you do not accept the proposed substitute product, we will proceed to refund the product unavailable. If you want to return the replacement product, any costs borne by OutletSalud.

6. Mode of transmission and delivery
Products purchased in OutletSalud be sent to all mainland Spain, Balearic and Canary Islands and the rest of the world. OutletSalud not guarantee delivery in mailboxes.

The order will be sent to the address indicated at the time that you made your purchase.

To send an article should indicate "In Stock" when ordering.

The time between placing the order and the date of first attempted delivery by the carrier at the address specified in the order, the sum of these two factors: 1. The shipment preparation time (24-48 h) = validation and verification of data and preparation of payment + order + collected by the carrier. 2. The term transport and delivery of your order. You will be informed by email with delivery information, expected delivery date announced by the carrier. These periods are given in days.

OutletSalud makes every effort to respect the deadlines mentioned in the Portal. However, OutletSalud not responsible for the consequences due to delayed delivery or a packet loss caused by non-transportation contract for yourself or for reasons or causes unpredictable or insurmountable force majeure. Furthermore, the payment modality chosen by you can affect delivery times (see clause 8)

In case you do not receive a package that deadline, it will conduct an investigation with the carrier that could last several days (the maximum period is approximately fourteen (14) business days). During this period, you can not perform any forwarding or refund the order.

We advise you to receive your package check that everything is in accordance with your order and that the packaging is undamaged package, then sign and indicated reserves on hand in the carrier's delivery note if any abnormality found on receipt. When you open your package, if you find that the items delivered are not in conformity with your order or damaged, contact our Customer Service.

On the occasions we offer free shipping if orders exceed a certain amount, the gratuity refers only to orders with delivery address in Peninsular Spain or Peninsular Portugal. In no case there is free shipments to the islands or territories of Spain and Portugal outside the Iberian Peninsula. In addition, Outlet de Salud y Belleza, s.l. reserves the right to, in any circumstances unilaterally deems appropriate, cancel the promotion of free delivery and offer customers the option of paying for the shipping or cancel it, immediately reimbursing the amount thereof if it is the option preferred by the client.

7. Methods of payment

OutletSalud.com has partnered with SPO Partners (payment systems) to ensure safety in their payments.

OutletSalud thus chosen protect and secure payments encoding the connection when the latter are transmitted in the network. When you see the symbols of payment, you can consider your transaction is protected. OutletSalud names, or Paypal outletsalud.com: OutletSalud may appear on your account statement or credit card.

If our insurance or our security department abnormality or suspect fraud, we reserve the right to cancel the transaction for security reasons.

OutletSalud offers four payment options: credit card (Visa or Visa Electron, Mastercard), bank transfer, PayPal, and cash on delivery.

A) Payment by credit / debit. If you choose to pay by credit card, your order will not be considered and will not be processed until payment has been authorized by your bank or. The online payment by credit card is done through the system, "Secure Socket Layer" platform with Banco Santander, which encodes your bank details when transmitted over the Internet.

For security reasons, OutletSalud check all orders paid by credit card, which may cause a slight delay in delivery time when you have chosen this method of payment. In this case, you could ask or require additional information in order to accept your purchase.

Therefore, to avoid delays with your shipment, please indicate when ordering:

  • A private email address or professional.
  • A fixed telephone number (home or workplace) where we can get in touch with you at any time.

Moreover, for any order whose amount exceeds a scale set by OutletSalud be asked identification and proof of address must fax or email is promptly directed.

We regret any inconvenience this process may cause. These security measures are a testament to our desire to protect customers against possible fraud OutletSalud bank.

B)By bank transfer. You should make the transfer to the account that is indicated appropriately. IMPORTANT: Because the concept of transfer shall state the order reference only telling you

C) By PayPal. PayPal lets you pay directly without reporting their financial data online. PayPal automatically encrypts your confidential data with the help of the best technologies available in the market. Using this service costs to you associated with the operation that will be communicated properly before accepting payment.

D) Split your Payment with SeQura. How does it work? Choose Split your payment with SeQura to place your order and pay only the first installment. Receive your order. All other payments will be automatically charged to your card. In addition you can pay the total of your order when you want without additional costs.

How much does this service cost? The cost of the service is from 3 to 27 € per fee, depending on the amount of the order. There are no interest and there is no additional payment.

E) Receive First, Pay Later with SeQura. How does it work? Choose this option when placing your order, you do not need a card. Recieve it and check your purchase. You have up to 7 days after the shipment to pay. No additional cost.

8. Right of revocation. Satisfied or refunded

The User has seven (7) business days to return a product that is not satisfied. Within this period, you can return the product (the return shipping costs borne by you) along with the invoice and return it completed and signed to be obtained from the After Sales section of your personalized access to the web.

This right of withdrawal does not apply to products made according to specifications given by you or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly, and consumer products that have been opened or unsealed by You. We advise you to protect your (s) Item (s), as it will be responsible for any damages suffered (n) during transport to us. Therefore, we suggest you return the goods by registered post or insurance carrier and product value. This insurance will be very useful in case of damage or loss of the goods by the carrier. In any case, any expenses of return paid by the consumer.

When the user returns a product in exercise of his right of withdrawal only accept products that are returned in their original packaging, in new and complete (with accessories of any kind, etc ...). Not accept items that have been sent incomplete, damaged, or damaged by the customer, and will be accepted provided that the use made of the property has been subject to the nature of it. Furthermore, due to the type of product and for hygiene reasons, OutletSalud can not accept the return of human commodities whose box has been opened, cosmetic products (oils, creams ...) and other products with the first use desprecintan.

The periods mentioned above apply from the day of receipt of order. You can claim a refund from the contact form on the website.

In case of redemption:

- If the product is returned within seven days (the postmark will attest) from the delivery to your door, OutletSalud reimbursed by the same method used by you for payment. If this method of reimbursement is not feasible, OutletSalud reimbursed by bank transfer. If technical analysis of product under the right of withdrawal, OutletSalud make every effort to reimburse the User in soon. This term will depend on the technical tests performed by the SPV (After Sales) of the manufacturer, its material, a maximum of 30 days.

9. Returns

For any package you wish to return, either in exercise of the right of withdrawal or the product's warranty, you must contact the contact form on the web.

Shipping costs will be borne by you except in cases of non-conformity of the product with the contract. We advise you to protect your (s) Item (s), since in case of returns in exercise of his right of withdrawal, or failures or defects that are not covered by the legal guarantee of conformity, you are responsible for any damages he suffered (n) during transport.

During the period covered by extended warranties, if any, the customer must return the unit to OutletSalud SPV.

Only accept products that are in perfect condition, with all accessories, instruction manuals and original packaging. If they miss any of your product will be returned to her home with a note indicating the missing. They reject all packets sent to the head office of OutletSalud.

10. Guarantees and After Sales Service (SPV)

10.1 Legal Compliance Assurance:

Under the provisions of Royal Decree 1/2007, all products sold by OutletSalud benefit from a legal guarantee of conformity which lasts two years for new products a year for products sold in the form "As new" or second hand.

10.2 Commercial Manufacturer Warranty:

All products sold OutletSalud include official manufacturer's warranty, in addition to manufacturing defects also covers possible damage occurring during the warranty period.

Note that most manufacturers offer effective repair services close to your home or through their online support site and even in their own homes. Many incidents are solved by following the guidelines in these media without having to return the product to a service. We strongly recommend that you consult the documentation of your product or the manufacturer's online support which will indicate the contractual terms of its security, troubleshooting, steps, terms, coverages etc...

Should Manage OutletSalud repair your product with the relevant authorized dealer of the brand, the shipping to our central returns will be responsible (unless it is a case of lack of conformity of origin).

OutletSalud be limited to apply the conditions in each manufacturer's warranties.

11. Litigation and responsibilities

OutletSalud not responsible for non-fulfillment of these conditions in case of force majeure and in the absence of the client or any unforeseeable by a person outside the contract.

Please note that it is advisable to keep a copy of the data on the products purchased. OutletSalud not responsible for any loss of data, files or, in general, for any damage resulted from a failure of backup by the user of the information contained in the products purchased.

OutletSalud not responsible for the consequences that may result from improper use of the products sold on the site.

12. Comments, criticism, communication

All opinions written by users of the Site are controlled by the marketing team. If the feedback received violate the law, ethics or morals (abusive publicity, defamation, insults, comments out of context ...) OutletSalud reserves the right to reject or modify those views.

13. Privacy Policy

The personal data that the user must give us are essential for sending orders, writing invoices and warranty contracts. The absence of these data will result in the automatic cancellation of orders. By registering on the Website, You agree to provide valid personal information. The fact provide false or incorrect information is contrary to these General Terms and Conditions of Use present on the site.

The personal information you provide will be treated by OutletSalud in Spain, so that under Spanish law. The processing of data must be declared to the Spanish Agency for Data Protection. OutletSalud is authorized by that entity to take, process and use your personal data. This data is subject to computer processing.

This activity is strictly regulated: the file has been declared to the Spanish Agency for Data Protection.

The User may at any time regarding your personal data, exercise rights of access, rectification, cancellation and opposition in accordance with European texts and national laws in force, by written notice addressed to the relevant application and sent OutletSalud email address or by [email protected] postcard sent to Health and Beauty Outlet, sl - Avda San Anton, 83 - 29018 Málaga. You can, at any time, to petition OutletSalud to know what personal information we have at our disposal. You may at any time, and upon request, modify or cancel these data.

If so agreed in their identification in the Portal, OutletSalud will send promotional emails and sms (newsletters in the form of emails) proposing developments, settlements, exclusive bargains ...

Whenever you want, you can unsubscribe from our newsletter, to stop receiving such emails. To unsubscribe, just click on the link provided for this purpose at the footer of each of the promotional emails we send you.

OutletSalud only has your personal information and do not share them with anyone.


During your visits OutletSalud site, cookies record certain information that is stored on the hard disk memory. This information is useful for generating purchase statistics OutletSalud Site, and to propose products with items you selected on your previous visits. These cookies do not contain confidential information that concern you.

You can disable cookies in your browser settings. We recommend, however, that you authorize, to enjoy all the features of the site OutletSalud.

14. Intellectual Property

All content of the Portal OutletSalud (illustrations, texts, names, trade marks, images, videos) is the property of OutletSalud, its co-contractors or partners. Any total or partial reproduction of the contents by any means and in any form is subject to express prior authorization of OutletSalud.

All information, content, files and programs offered by our service is protected by Spanish and international laws regarding the industrial and intellectual property and copyright.

OutletSalud disallows copying, publication or distribution of all content to third parties who do not have intellectual property rights. Any use of this content fraudulently will be considered as an offense of forgery, severely punished by the Spanish Penal Code.

OutletSalud can not be held responsible for the violation by one or more users of the rights of third parties through their activities on the site.