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Shipping and returns in OutletSalud.com

Shipping and returns in OutletSaludIn OutletSalud.com we follow a transparent policy of shipping prices based on the weight of the goods ordered. The system calculates the weight of the items and produces the shipping and handling costs based on the weight.You will be able to view prices of all transport companies we work with during the ordering process and choose the one that suits you the best. Our main transport company is currently SEUR, which makes deliveries in 24 hours throughout the Iberian Peninsula (including Portugal, Andorra and Gibraltar). In addition, the system will offer alternatives with different types of services for you to choose the one that suits you. Cash-on-delivery payment is not supported by any carrier.

Shipping and handling fees

All shipments are sent using the company SEUR. Excepcionally, some shipments could me made using the Spanish Post Office parcel service.

SEUR PREDICT system
SEUR Predict System in OutletsaludSEUR track packages via SMS, so it is very important that you indicate correctly your mobile number when you register. SEUR can contact you if you are not at home, but they also can also alert you before delivery so you know you are going to receive your parcel. This service is absolutely free to our customers.

All our packages are insured up to the full value of the goods. Insurance is included in the price. In the unlikely event that a package would arrive damaged, please tell the driver, indicate it on the waybill before signing, and let us know as soon as possible to proceed with the change.

Shipping to Spain, Gibraltar, Portugal, Andorra and UE:

The contracted service is 24 hours. Any orders placed before 6 pm (Spanish time) will be delivered the next day in mainland Spain, Gibraltar, Andorra and Portugal. Shipments to Mallorca take 48 hours and 72 hours for the rest of the Balearic Islands. Shipments to the Canary Islands can take up to seven days and are subject to customs clearance from the buyer. International shipments have varying lead times ranging from 48 to 96 hours, depending on the area.

Shipping to Canary Islands:

Shipping in OutletsaludOutletSalud is registered in the Official Register of Approved Exporters. Therefore, orders the Canary Islands, Ceuta and Melilla do not include VAT. Also, we do not charge for D.U.A*. export for orders to the Canary Islands (BOE Nº176: Resolution of July 11, 2014, from Customs and Excise Department of the Spanish Tax Agency, in which the instructions are gathered for the formalization of the D.U.A. (S.A.D. in English: Single Administrative Document)). OutletSalud only charge you the shipping if your order is not likely to bring free postage (if your order is up to 49€, we do not charge you for shipping). However, you should note that on arrival in the Canary Islands, your package will be processed at Customs and you will have to pay the IGIC and management of import DUA. If you do the procedure at Customs personally (you can do it online), the only cost to you will be the IGIC payment. On the contrary, if you give authorization to Correos to perform the procedure for you, Correos will charge you for the management of D.U.A. import. Note that this is not a charge from OutletSalud, but is Correos that ask you to pay. The exemption of export D.U.A. is not applicable for shipments toCeuta and Melilla.


*(D.U:A. = S.A.D. in English: Single Administrative Document)


Outletsalud.com ensures all orders

All our packages are insured up to the full value of the goods.
Shipping cost for NACEX
El peso sea0 kg2 kg5 kg10 kg15 kg
El peso sea2 kg5 kg10 kg15 kg20 kg
Málaga Province2,992,995,615,836,05
Andalusia2,992,995,615,836,05
Spanish Iberian Peninsula2,992,997,317,597,92
Portugal2,992,997,317,597,92

Shiping cost for Correos (Office Pick up)
El peso sea >=0 kg2 kg5 kg10 kg15 kg16 kg17 kg18 kg19 kg20 kg25 kg30 kg
El peso sea <2 kg5 kg10 kg15 kg16 kg17 kg18 kg19 kg20 kg25 kg30 kg100 kg
Andalusia3,614,846,018,2811,6812,4313,1713,9214,6718,4122,1555
Málaga Province3,614,846,018,2811,6812,4313,1713,9214,6718,4122,1555
Spanish Iberian Peninsula3,614,846,018,2811,6812,4313,1713,9214,6718,4122,1555
Andorra3,294,405,477,5310,6211,3011,9812,6613,3416,4010,1450
Balearics1120,9024,2030,8032,6434,4936,3438,1940,0449,2858,52110
Canary Islands1021243234,4236,8439,2641,6844,1056,2068,30100
Ceuta3,665,086,499,1913,0413,9314,8215,7116,6021,0525,5055
Melilla3,665,086,499,1913,0413,9314,8215,7116,6021,0525,5055
South America60,5066,5594,60122,65128,70134,20139,70145,75151,80179,85194,15330

Shipping cost for SEUR 24h / DPD International
El peso sea >=0 kg1 kg3 kg5 kg10 kg15 kg20 kg25 kg30 kg40 kg50 kg60 kg70 kg80 kg90 kg
El peso sea <1 kg3 kg5 kg10 kg15 kg20 kg25 kg30 kg40 kg50 kg60 kg70 kg80 kg90 kg100 kg
Málaga (Province)2,992,995,749,8011,3713,5714,6415,7320,5724,8127,2330,2536,3042,3548,40
Andalusia2,992,995,749,8011,3713,6114,6415,7320,5724,8027,2330,2536,3042,3548,40
Spanish Iberian Peninsula2,992,995,749,8011,3713,5714,6415,7320,5724,8127,2330,2536,3042,3548,40
Balearics7,879,089,6811,5012,7014,5216,3418,1527,2333,8836,3042,3548,4054,4560,50
Portugal2,992,995,749,8011,3713,5714,6415,7320,5724,8127,2330,2536,3042,3548,40
Europe Zone 110,7812,4913,6214,7517,1618,3825,7328,1828,1828,1828,1828,1828,1828,1828,18
Europe Zone 211,9114,1814,7518,1619,6021,4430,6334,3134,3134,3134,3134,3134,3134,3134,31
Europe Zone 312,4914,7518,7221,5624,5125,7335,5342,8942,8942,8942,8942,8942,8942,8942,89
Europe Zone 423,8326,0928,3830,6535,5337,9853,9057,6057,6057,6057,6057,6057,6057,6057,60
Europe Zone 520,4323,8226,1028,3833,0936,7542,8949,0249,0249,0249,0249,0249,0249,0249,02
Europe Zone 636,3237,4644,2645,4151,4755,1368,6272,3072,3072,3072,3072,3072,3072,3072,30
Europe Zone 722,7024,9734,0436,3240,4442,8967,4069,8469,8469,8469,8469,8469,8469,8469,84

Area 1: France and Monaco.
Area 2: Germany.
Area 3: Austria, Belgium, United Kingdom and Luxembourg.
Area 4: Italy and Holland.
Area 5: Czech Rep., Denmark, Hungary and Poland.
Area 6: Bulgaria, Estonia, Finland, Greece, Ireland, Lithuania, Latvia and Sweden.
Area 7: Croatia, Romania, Slovenia and Slovakia.
Area 8: San Marino, Switzerland*, Norway*, Serbia*, Bosnia-Herzegovina*.
To place an order for a country or area that is not on this list, please contact us sending an email to [email protected].
Shipping cost for SEUR FRÍO
El peso sea >=0 kg3 kg5 kg10 kg15 kg20 kg25 kg
El peso sea <3 kg5 kg10 kg15 kg20 kg25 kg30 kg
Málaga (Provincia)6,527,5710,2412,9515,5418,3820,86
Andalusia7,418,6011,6414,7117,6720,8923,71
Península9,0110,3614,8218,6522,4826,3030,14
Balearics22,1228,4844,3560,2376,0991,97107,84
Portugal10,6712,0917,4522,1126,7431,4036,06



Free shipping costs from

The minimum amount of the order, depending on each country and geographical area, so that shipping costs for free:

MINIMUM AMOUNT (WITHOUT VAT) OF THE ORDER TO ENJOY FREE DELIVERY
NACEXSEUR / DPDSEUR FRÍOCORREOSTNT
Málaga Province59€99€
Andalusia59€99€
Spanish Iberian Peninsula59€99€59€
Balearics59€59€
Melilla59€
Ceuta59€
Canary Islands99€
Portugal59€
Andorra59€
Zone 1169€
Zone 2185€
Zone 3195€
Zone 4300€
Zone 5275€
Zone 6400€
Zone 7300€
Zone 8750€
China750€
USA360€
South America600€
Canada600€
Latam600€

Returns Policy

Returns PolicyFor any package you wish to return, either in exercise of the right of withdrawal or the product's warranty, you must use the contact form on the web.
Shipping costs will be borne by you except in cases of non-conformity of the product with the contract. We advise you to protect your (s) Item (s), since in case of returns in exercise of his right of withdrawal, or failures or defects that are not covered by the legal guarantee of conformity, you are responsible for any damages he suffered (n) during transport.During the period covered by extended warranties, if any, the customer must return the product to the SPV OutletSalud.
We only accept products that are in perfect condition, with all accessories, instruction manuals and original packaging. If they miss any your product will be returned to your home with a note indicating the missing. We reject all packets sent to the head office of OutletSalud.
You are not allowed to return foods once opened unless these were found wrong at the time of its opening.



At OutletSalud.com you can buy low-carbohydrate, high-protein and sugar-free foods online. We ship to Spain in less than 24 hours, also to Europe and Latin America. We are an online store specialized in low carb nutrition. We have a wide catalog of healthy products for all types of low-carbohydrate diets. We have foods to follow nutritional plans such as the Keto Diet, the Paleo Diet, the Dukan Diet, the Essential Diet, the Montignac Method, the Isodiet, the Zone Diet or the Atkins Diet. Also, we have food for diabetics, celiacs, vegans and vegetarians. In our catalog of low-carb products you can find, for example, Italian low-carbohydrate pastas, low-carb soft bread, sugar-free and gluten-free sweets, high-protein and low-carbohydrate croissants, low-carbohydrate protein pancakes, Konjac pasta and so on to more than 3000 products focused on your health and well-being. Our customers recommend us for the totally personalized customer service, the speed of shipping and for finding a wide variety of alternative products for their healthy diets at the best price.

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OutletSalud.com is a secure electronic commerce that has an EV certificate to guarantee the security of all transactions that occur in the store.

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